TOEFL GRE GMAT
 
 

Frequently Asked Questions

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  • 1.1. What is EnglishMaster®?

     EnglishMaster is a unique language learning software provided by ComouterBasedTest.com, which has server-client architecture, multimedia interface, huge reliable and keeping updated educational contents, and secured e-fund transfer functionality.

  • 1.2. Is EnglishMaster free for download?

     Yes.

  • 1.3. Is EnglishMaster free for use?

     EnglishMaster provides users with either FREE usage mode or CHARGE usage mode. With FREE usage mode, a user can only access a very limited test content resource with limited time and functionality. But with CHARGE usage mode, a user can fully use all functionality and access all test content resources, which are continuously updated. When users login the system, they are in the FREE mode by default.

    Currently we provide user with four usage modes: Free, Economic, BestChoice, and Unlimited. All modes except Free are CHARGE modes.

    All usage time within EnglishMaster is monthly based. The usage time in CHARGE mode is called charge time and the usage time in FREE mode called free time. Different usage time is counted separately.

  • 1.4. How do I contact you if I have some special questions?

     Please go to our contact us center.

  • 2.1. How do I download and install EnglishMaster?

     Please go to our download and installation instruction center.

  • 2.2. Why is there no sound in the listening section of TOEFL?

     That means the sounds and multimedia properties of your computer are not properly set. Make sure you have audio device first. Then go to "Settings" -> "Control Panel" -> "Sounds and Multimedia" and set all properties correctly.

  • 2.3. Why don't I receive a password after signup?

     The reasons may be:

    - You type an invalid email. In that case, please provide a valid email.

    - Your email provider (server) may not allow our automatic email with the new password information go through. In that case, please send our support team a detailed email. They will send your password manually

  • 2.4. What is the basic system requirement for EnglishMaster?

     See details.

  • 2.5. Why do I have a connection problem?

    This is a very technical question.

    The EnglishMaster uses anyone of port 7000 or 443 (https) or 80 (http) for Internet communication. Please make sure your Internet provider open one of them.

    Some Internet providers open port 80 only and convert all requests into http requests or cache all responses. In this case, you may not use EnglishMaster.

    For general users, you don't need to be worried about these details. The EnglishMaster is as simple as clicking buttons.

  • 3.1. How do I check my account balance?

     1. In the EnglishMaster application's main screen, click on "ACCOUNT" button.
    2. You are prompted to login: enter your registered email address and your password to login.
    3. Choose "Current Setting and Usage" on "User Account" window and then click on "CONTINUE".
    4. Your current balance is displayed on the screen.

  • 3.2. How do I deposit fund into my account?

     Currently, we only support to deposit fund through PayPal. Click here to get more information about PayPal.
    1. In the EnglishMaster application's main screen, click on "ACCOUNT" button.
    2. You are prompted to login: enter your registered email address and your password to login.
    3. Choose "Current Setting and Usage" on "User Account" window and then click on "CONTINUE".
    4. Click on "Deposit" button on "User Account - Current Setting and Usage" window.
    5. Choose "PayPal" as your deposit method and enter your deposit amount which is in U.S. Dollar, then click "OK".
    6. You are redirected to PayPal secure web site, just follow on-screen instruction to continue your payment.
    7. After you finish your fund payment with Paypal, please return to the EnglishMaster application and check your balance.

  • 3.3. How do I withdraw fund from my account?

     If you have un-used balance in your account, you can withdraw it back to your PayPal account from which you made your original deposit.
    1. In the EnglishMaster application's main screen, click on "ACCOUNT" button.
    2. You are prompted to login: enter your registered email address and your password to login.
    3. Choose "Current Setting and Usage" on "User Account" window and then click on "CONTINUE".
    4. Click on "Withdraw" button on "User Account - Current Setting and Usage" window.
    5. Choose "PayPal" as your withdrawal method, enter your PayPal account and enter your withdrawal amount which is in U.S. Dollar, then click "OK".
    6. We'll process your withdrawal request within 10 business days and the result will be sent to you through email.

  • 3.4. Why do I get less amount of fund than what I request to withdraw?

     If your withdrawal amount is different than your deposit amount or it has been longer than 30 days since you deposit, we can't refund the whole amount that you ask to your account. Because PayPal will charge certain amount of fee to the transaction.

  • 3.5. Is money transfer secure?

     Yes. EnglishMaster uses our unique socket security layer technology to communicate between server and client.

  • 3.6. Is PayPal secure?

     PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, We won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

  • 3.7. Do you accept bank draft or money order?

     Yes, we do accept bank draft or money order from users. But we process bank draft or money order manually. On the contrary, EnglishMaster can instantly deal with PayPal payment.

    For details, please contact account@computerbasedtest.com.

  • 3.8. What currencies of bank draft or money order do you accept?

     We accept a wide range of currencies of bank draft or money order, even though US dollar or Canadian Dollar is preferable. A list of acceptable currencies is as follows..

    • U.S. Dollar (preferable)
    • Canada Dollar (preferable)

    • Australia Dollar
    • Europe Euro
    • France Franc
    • Germany Mark
    • Hong Kong Dollar
    • Italy Lira
    • Japan Yen
    • Netherlands Guilder
    • Switzerland Franc
    • U.K. & N.I. Pound

    • AN/SL/GR E.C.Dollar
    • Austria Schilling
    • Bahama Dollar
    • Barbados Dollar
    • Belgiun Franc
    • Bermuda Dollar
    • Belize Dollar
    • Cayman Is. Dollar
    • China Renminbi
    • Denmark Kroner
    • Fiji Dollar
    • Finland Markka
    • Greece Drachima
    • Guyana Dollar
    • India Rupee
    • Ireland Punt
    • Jamaica Dollar
    • Lebanon Pound
    • Malaysia Ringgit
    • Mexico Peso
    • New Zealand Dollar
    • Norway Kroner
    • Portugal Escudo
    • Saudi Arabia Riyal
    • Singapore Dollar
    • South Africa Rand
    • Spain Peseta
    • Sweden Krona
    • Trin./TOB. Dollar
    • Venezuela Bolivar

  • 4.1. How do I get CHARGE usage mode?

     NOTE: Before you change to CHARGE usage mode, please make sure you have enough fund in your account. Otherwise please deposit fund into your account first.
    1. In the EnglishMaster application's main screen, click on "ACCOUNT" button.
    2. You are prompted to login: enter your registered email address and your password to login.
    3. Choose "Current Setting and Usage" on "User Account" window and then click on "CONTINUE".
    4. Click on "Change" button in 'Current Mode' line of 'Your Current Settings' group on "User Account - Current Setting and Usage" window.
    5. Read the "CHANGE MODE" help first and then select an available mode that you like at 'You new mode will be:' line (All modes except Free are charged mode).
    6. Click "Yes" button. You will see a message to tell you that the change is successful or failure.
    7. After you successfully buy a "CHARGE" usage mode, return to the main screen and click the "CHANGE MODE" button and make sure that the upper black title is "CHARGE MODE".
    8. Now, you can start to use the CHARGE mode you have chosen.

    NOTE:
    - Change your current mode to one of the CHARGE modes. Your account is charged by the price shown.
    - If you have any un-used charge time remaining, it will be carried over.

  • 4.2. How do I get a future CHARGE usage mode?

     The steps to get a future CHARGE usage mode are almost the same as the steps to get a current CHARGE usage mode described above, except: You click on "Change" button in 'Future Mode' line of 'Your Current Settings' group on "User Account - Current Setting and Usage" window.

    NOTE:
    Your account balance is not changed when you change your future usage mode because the usage has not applied yet. You are only charged when you really use it.

  • 4.3. What is the future CHARGE usage mode for?

     The future CHARGE usage mode is for your convenience to have an uninterrupted service. By setting the future mode, our system will automatically update your usage service on monthly basis and all your un-used charge time will be carried over. By default, your future usage mode is 'Free Mode'.

  • 4.4. Can I change mode from a CHARGE mode to FREE Mode?

     Yes, you can. But we strongly don't suggest you to do that. In this case, you will lose all your un-used CHARGE mode time.

  • 4.5. How does EnglishMaster manage time?


     All usage time within EnglishMaster is monthly based.

    All usage modes provide some free usage time. But only charged modes provide charged time which gives you full access to all content resources. Free time and charge time are counted separately.

    Within one month, if you use up one usage time, you can not access this usage mode any more. So you have to get another CHARGE mode as described above (see How do I get CHARGE usage mode?)

    When the usage time reaches one month boundary, the system resets you account based on your future usage mode (by default, it is 'free mode').

    If you want a continuous service without losing your un-used charge time, we recommend you to set your future usage mode to one of charged modes. Otherwise, you may lose your remaining charge time, see Why do I lose all un-used remaining charge time?

    You can also learn How can I prevent from losing un-used remaining charge time?

  • 4.6. Why do I lose all un-used remaining charge time?

     All usage time within EnglishMaster is monthly based. If your current usage is expired, you current usage will be reset based on 'Future Mode' setting. Therefore, if your 'Future Mode' setting is 'free mode', you are going to lose all un-used charge time.

  • 4.7. How can I prevent from losing un-used remaining charge time?

     There are two ways to prevent you from losing un-used remaining time.

    - Set you 'Future Mode' at one of charged mode and make sure you have enough fund to buy this mode in the future time.
    - Or, get a CHARGE usage mode before the current one expired.

  • 5.1. In 'Full Test' section, after I finished a section, I see a blank a window on screen and timer is still running. What should I do?

     You finish all your questions before this section time is elapsed, so you can take a break and wait for next section to start.

  • 5.2. What if I have a question about one particular test content?

     Please email your detailed question with category name (TOEFL, or GRE, or GMAT), and subject name (Listening, Reading, Verbal Word, etc), and record id (There is a unique record id for each test content, it is shown on the middle of the lower part of application window) to our test content expert.

  • 5.3. Does the EnglishMaster provide answers and explanations for all practice questions?

     Yes. the EnglishMaster does provide answers for all practice questions, some of them with explanations. However, we strongly recommend you to think over and try to work it out by yourself first.

  • 5.4. Do I get a score after I finish a full test? How precision is it?

     Like the real CBT, you get a score right after you finish a full test. The precision of a score in the Charged Mode is 99% close to the real test result. Because the Charged Mode has a huge resource base.

  • 5.5. Can I make my own practice selection based on my own situation? How flexible is it?

     Yes, the EnglishMaster is designed to be flexible for practice. Unlike other English leaning software with which a user has to go through an entire section in order to access the next one even though the user only wants to repeat one question, EnglishMaster allows users to select any section of TOEFL GRE GMAT and pick up any item and repeatly practice it. The "Random Selection" let users go through test materials and the "Manual Selection" let users locate a particular one for repeat.

 
 

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